Customer Service Account Co-ordinator - Stafford

26th Nov 2024

Customer Service Account Co-ordinator

9am – 5pm, Monday to Friday

We are seeking a motivated and detail-oriented Account Coordinator to join our dynamic team. You will be reporting directly to the Customer Service Manager and will play a crucial role in supporting our account management efforts, ensuring that our clients receive exceptional customer service and support. This position requires strong communication skills and attention to detail.

Duties

• Inputting daily orders onto the Road Runner transport management system.
• Serve as the primary point of contact for clients, addressing enquiries and providing updates on delivery status.
• Associated administrative tasks.
• Collaborate with the other departments to develop strategies for process improvement, and client retention and satisfaction.
• Prepare error reports and communicate to stakeholders on a daily basis
• Maintain accurate records of client communications and transactions.
• Using strong problem solving skills you will manage client information and identify and rectify errors.

Qualifications

• Proven experience in a customer service, sales or account management role is preferred.
• Excellent verbal and written communication skills, with a focus on building relationships.
• A proactive approach to problem-solving and the ability to work independently as well as part of a team.

If you are passionate about providing excellent customer service and have the skills we are looking for please forward your CV to HR@stanrobinson.com